Site MOVED!

by Natalie P.

October 10, 2013 | Filed Under The Heartless Bitch Way | 2 Comments

So, I finally got around to moving the site to a new provider, and LO!  all the broken scripts now work again.

Not everything may be up-to-date as there was about a week lag between when I did my database captures/downloads/uploads plus lag time for when the site DNS actually propagated, but that’s life.  I just didn’t have time to do another capture/merge.

I am TOTALLY NOT impressed with webhostinghub.com. they have permanently lost my business. Their support on this issue was a clusterfuck from the start.  My tickets were closed without resolution, because, I was told, they have a policy of closing a ticket once they have RESPONDED – regardless of whether or not the issue was resolved.  On or about July 9th, SOMETHING in their systems changed.  A bunch of perl scripts stopped working. Any attempt to reinstall the perl modules used HOSED my account login.  After going back and forth with them over 3 months (I’ve been too busy with school to deal with this fulltime) and waaaaay too many hours on support phone and chat, with NO resolution, I set up at hostgator.  At first I got a bit of runaround on the perl module installation, but my hostgator account manager came through for me and got them installed. Everything is working flawlessly now (though I haven’t tested the ENTIRE site as yet, so please tell me if you find something broken).

In parallel, I demanded that webhostinghub MOVE my site to another server, since a support person finally confessed that the issue I was experiencing was confined to the server I was on.  My site was moved, and it STILL didn’t work properly. When I went to reinstall the perl modules on the new server, the CPAN install was not complete, so new modules could not be installed, and old modules could not be reinstalled. I logged a ticket telling them about this problem about this on Sept 18. It was never fixed, I received NO reply from support about it, and it was marked as resolved/closed the same day.  Classic.  #EPICFAIL #webhostinghub.com #SHITTYSUPPORT

Getting CPAN working on a server is NOT rocket science. This is really basic stuff.

Needless to say, I’ve cancelled my account with webhostinghub. The first year was fine, but since July it’s been a horrible experience all ’round with nothing but incompetence, and quite frankly a TERRIBLE support system.  No decent support system allows support to CLOSE a ticket without some form of action or customer resolution.  And writing to managerfeedback was pointless – it accomplished nothing.

Here’s hoping I have better stability with hostgator – prices are reasonable, and at a minimum, the addition of an account manager who gives you his NAME, and replies within a day, and actually RESOLVES issues is fantastic.

 

 

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2 comments so far
  1. Tobias Larsen October 17, 2013 11:59 am

    I can’t BELIEVE that this is what your life has come to. Pissing and moaning about your boring daily life instead of contributing to anything MEANINGFUL. Heartless Bitch MY ASS. Hey, you know who you really remind me of? Nicole Polizzi. Tooting your own horn about everything and anything. I remember even back in 2005-2006 that you listed some teenage girl’s blog on that thankfully axed section of sites you personally disapprove of, just because she sounded weak and whiny, and egged your mindless sycophantic net followers to attack her.

    You know the REAL reason nobody reads your website anymore Nicole P? It’s because they SEE what a vile, mean-spirited woman you REALLY ARE. Whether it’s demonizing stay at home moms or anyone else who isn’t a tough grrl, attacking nice guys who only have romance problems as being potential rapists and stalkers that deserve to be used and abused, or going after your forum members for no reason because you and your clique of thugs wouldn’t have clout in any other place on the internet or in real life. I went through MY Heartless Bitches phase too, before I realized it was ALL rhetoric and NO substance.

    Seriously though, what kind of supposedly intelligent person, sorry. You’re not even a human being anymore, you’re just a heartless bitch. So what kind of heartless bitch randomly uses ALL CAPS and hashtags, all in a long ass post about their insignificant personal problems? #wakeupcall #getalifeloser

  2. Philly November 23, 2013 12:49 pm

    Wow! Well, at least you saw it through.

    Although, this is a little late: Congratulations!

    Hopefully, hostgator will fulfull your hopes and thus you could now concentrate on new Heartless Bitches articles, updating your site, and whatever it is that you do; instead of hosting problems;)

    Best,
    Philly


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