I will NEVER use “bloomex.ca” again

by Natalie P.

April 17, 2009 | Filed Under The Heartless Bitch Way | 1 Comment

What a HORRIBLE experience.

My mother is in hospital after having had surgery for bowel cancer.  She’ll be on liquids for days and then on a restricted diet.

I ordered a set of flowers that are supposed donate some proceeds to the canadian cancer society. The total value of the order was over $80.

I got an email this afternoon saying that they didn’t have any of that product in stock and had substituted “Gourmet Gift Basket” instead.

I tried to phone and tell them this was completely unacceptable and grossly inappropriate. There are no customer service agents available. I try the order desk. They tell me to go to the website. I connect to “live help” and “Crystal” responds with “One moment please” and then never responds after that, and disconnects the session.  When I try to connect again, it says no agents are available.  I called back to the order desk. Said it was VITAL that this “gift basket” was not sent and explained the situation. The woman there was COMPLETELY unhelpful, insisted there was no other number she could give me to talk to a person to stop this order from going out, and then she hung up on me.

I replied to their “email” about the subsitution and told them I want the order cancelled and that if they charge me for it I will dispute the charges.

I will NEVER EVER use Bloomex.ca again.  Do NOT order through this company. It’s AWFUL.

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1 comment so far
  1. "gunner" April 18, 2009 3:35 pm

    that sounds about par for the course, particularly if, as down here in the states, the calls are going to an off shore “call center”. there some good ones though, i recently did business with a casio watch repair shop in california, they had my watch back within a week, all correct, in working order. when i called on my own dime to thank them for good service the guy who answered told me i’d made his day.


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