Computer companies that are pissing me off today..

by Natalie P.

May 12, 2008 | Filed Under The Heartless Bitch Way | 3 Comments

I’m installing the .NET framework on my work system right now, and based on the progress bar, it’s going to take at least 6 hours to complete. What I really want to know is: WHAT THE FUCK IS IT DOING? Installing the entire O/S?  Oh, and if you do the Vista home-to-Ultimate edition “upgrade”, which technically SHOULD have been just flipping some licenses ON, it takes HOURS. And I DO mean HOURS.

Do NOT buy Vista, if you can at all avoid it. Seriously.  And I shudder as I say this, but I’d say buy a MAC before buying a system with Vista.

And on another front, I contacted 3M about their digital signage solutions – looking for something called their “Solo Edition” product, which, apparently, customers are expected to buy sight unseen. No demo, now trialware, the rep would contact a “technical sales support” person to see if he MIGHT be able to do a webex for me, and I had to PHONE them to make contact with a rep – not even an email address listed.  You’d think that a company the size of 3M would clue into how to do something as simple as sell a piece of software.  I’d bet money that at some point they will can the product blaming lack of sales, not realizing it has NOTHING to do with the product itself, and everything to do with their lousy marketing plan.

ARGH.

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3 comments so far
  1. "gunner" May 15, 2008 4:25 pm

    “Do NOT buy Vista, if you can at all avoid it.”
    ——————–
    that’s what i’ve been hearing from many sources around the net. i’m hearing too, about problems with internet exploder 7, maybe being on the cutting edge of the latest new thing is not such a good idea after all…
    “gunner”

  2. Eric June 17, 2008 4:00 pm

    Every [insert seemingly random number here] of seasons/years/’product cycles’, various large-size software producers re-vamp their marketing efforts, usually trying to leverage ‘the channel’.

    Years of reading pubs such as CRN have shown me that this is a mere merry-go-round for the companies pushing this stuff out at the market, who invarably vacillate between indirect and direct approaches that are often clearly in operational conflict, but where benefits of each are desired simultaneously. How insane is this?!!

    An ultimate example of this sort of cluelessness has the lead technology officer (I will not employ the patently fake title of “CIO” here) reporting to the CFO. One of the sorriest outcomes of the dot-com implosion.

    Your own IT experience likely has you already familiar with these ‘market drivers’ (imperatives); I would not take that bet up, you’ll win. Anyone reading this remember Xerox PARC? Nice for everyone else in the industry to have their advance R & D handed to them for “free”, in those days. I am surprised, frankly, that Xerox is still alive.

    As far as Vista is concerned, I have read and heard of accounts of much better installation experiences, although by and large it is as much of a mess as you describe. For Microsoft OS-based computers, I recommend Windows XP Professional 64-bit version, which is based upon the Windows Server 2003 codebase — a “complete re-write”, AFAIK.

    It is a supreme irony to those of us who lived and worked through the OS wars of the 1980’s, to see Microsoft attempt forcing EOL “unsupported” ‘retirement’ status upon the greatest OS they ever made, within less than twenty months since its release. I use this version of Windows with Firefox and a decent consumer router-based firewall, and I have had very little of the security problems so prevalent with other Windows-based versions.

    Then again, for some of us this is still “progressing” backwards. Do we have a full-screen, full-motion video file type that can be addressed by any OS-compliant program? NO!

    The Amiga did, in 1988! Are we computer users finding improvements in the experience over time, or is most industry software now merely based upon attempts to ‘put the genie back into the bottle’ and control the user? Certainly, the toxic DCMA is strong evidence of this!

  3. Eric June 17, 2008 4:09 pm

    CORRECTION to above comment:

    in the sixth paragraph, in place of “…with other Windows-based versions.”, the text should instead read, “…with other Windows-based installations.”


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